The impact of information system on administrative service quality in hospitals: the case of Prince Hamzah Hospital, Jordan 2015


  • Thabit Atobishi Szent Istvan University, Doctoral School of Management and Business administration
  • Zsigmond Gábor Szalay Szent Istvan University, Institute of Economics, Law and Methodology



information and communication technology, information system, Service Quality


This research project is an initial investigation on the impact of information system in Administrative Services Quality (ASQ). Health care organizations provide services and use information system in administrative processes that have an impact on their customers. Many of its attributes relate to information system (IS) such as system and information quality. The aim of the system operation is to reduce resources used, to save time and efforts as well as to reduce cost and ensure that the information system provides high-quality information. The results show a significant effect of system quality and information quality on improving the level of service quality in prince Hamzah hospital in Jordan in 2015. The commitment of the management is vital to improve the system that is explicit and unmistakable in the implementation. The communication is also a key factor in the decision making as systematic data quality assessment can never be achieved without management commitment.

Szerző életrajzok

  • Thabit Atobishi, Szent Istvan University, Doctoral School of Management and Business administration

    PhD student

  • Zsigmond Gábor Szalay, Szent Istvan University, Institute of Economics, Law and Methodology

    associate professor


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