The impact of information system on administrative service quality in hospitals: the case of Prince Hamzah Hospital, Jordan 2015
DOI:
https://doi.org/10.18531/Studia.Mundi.2018.05.02.143-152Kulcsszavak:
information and communication technology, information system, Service QualityAbsztrakt
This research project is an initial investigation on the impact of information system in Administrative Services Quality (ASQ). Health care organizations provide services and use information system in administrative processes that have an impact on their customers. Many of its attributes relate to information system (IS) such as system and information quality. The aim of the system operation is to reduce resources used, to save time and efforts as well as to reduce cost and ensure that the information system provides high-quality information. The results show a significant effect of system quality and information quality on improving the level of service quality in prince Hamzah hospital in Jordan in 2015. The commitment of the management is vital to improve the system that is explicit and unmistakable in the implementation. The communication is also a key factor in the decision making as systematic data quality assessment can never be achieved without management commitment.
Hivatkozások
Al-Adaileh, R. (2009). An Evaluation of Information Systems Success: A User Perspective-the Case of Jordan Telecom Group. European Journal of Scientific Research ,ISSN O. Box. 37. 1450-216.
Berhan, E., – Kitaw, D. (2012). The role of Marketing Information systems (MKIS) in service quality in Ethiopian industries. South African Journal of Industrial Engineering, 23(1), 66-76.
Chang, C. S., et al. (2012). Motivating medical information system performance by system quality, service quality, and job satisfaction for evidence-based practice. BMC Medical informatics and decision making, 12(1), 135.
DeLone, W. H., – McLean, E. R. (2003). The DeLone and McLean model of information systems success: a ten-year update. Journal of Management Information Systems, 19(4), 9-30
DeLone, W. H., & McLean, E. R. (1992). Information Systems Success: The Quest for the Dependent Variable, Information Systems Research, 3 ( 1), 60- 95.
Gable, G. G., Sedera, D., & Chan, T. 2008. Re-conceptualizing information system success the IS-Impact Measurement Model, Journal of the Association for Information Systems, 9(7), 377-408
Gordana,P.& Balaban , N. (2009). Methodological Approaches to Evaluation of Information System Functionality Performances and Importance of Successfulness Factors Analysis, Management Information Systems, Vol. 4, No. 2, pp. 011-017.
Knowles, G. (2011). Quality management. Bookboon.
Mohammed, S. A., – Yusof, M. M. (2013). Towards an evaluation framework for information quality management (IQM) practices for health information systems–evaluation criteria for effective IQM practices. Journal of evaluation in clinical practice, 19(2), 379-387. DOI: https://doi.org/10.1111/j.1365-2753.2012.01839.x
Parasuraman, A., et al (1985). A conceptual model of service quality and its implications for future research. the Journal of Marketing, 41-50. DOI: https://doi.org/10.2307/1251430
Saroja, G., & Sujatha, G. (2002). Application of total quality management to library and information services in Indian open universities, Andhra Pradesh, India: B.R.Ambedkar Open University
Teshnizi, et al. (2018). Assessing Quality of Health Services with the SERVQUAL Model in Iran. A Systematic Review and Meta-Analysis , International Journal for Quality in Health Care 30, no. 2 82–89. DOI: https://doi.org/10.1093/intqhc/mzx200.
Watson, R. T., et al. (1993). User satisfaction and service quality of the IS department: closing the gaps. Journal of Information Technology, 8(4), 257-265.
Xu, J. D., et al. (2013). Integrating service quality with system and information quality: An empirical test in the e-service context. MIS Quarterly, 37(3).
Letöltések
Megjelent
Folyóirat szám
Rovat
License
Copyright (c) 2018 Thabit Atobishi, Zsigmond Gábor Szalay
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
A folyóirat Open Access (Gold). Cikkeire a Creative Commons 4.0 standard licenc alábbi típusa vonatkozik: CC-BY-NC-ND-4.0. Ennek értelmében a mű szabadon másolható, terjeszthető, bemutatható és előadható, azonban nem használható fel kereskedelmi célokra (NC), továbbá nem módosítható és nem készíthető belőle átdolgozás, származékos mű (ND). A licenc alapján a szerző vagy a jogosult által meghatározott módon fel kell tüntetni a szerző nevét és a szerzői mű címét (BY).
