Consultancy skills in the light of emotional intelligence and communication skills of students specialised in human resources consultancy

Anikó Makkos; Ágota Fehér; Anikó Benyák

doi:10.17165/TP.2020.1-2.9

Authors

Anikó Makkos Apáczai Csere János Faculty, University of Győr, Department of International Studies and Communication
Ágota Fehér Apáczai Csere János Faculty, University of Győr, Department of Teacher Education
Anikó Benyák Apáczai Csere János Faculty, University of Győr, Department of Teacher Education

DOI:

https://doi.org/10.17165/TP.2020.1-2.9

Abstract

In our research we examined two groups of students specialised in human resources studying at University of Győr. We analysed the self-reflective communication developmental plans of 32 students (group 1) because we wanted to learn which communication needs they could identify and are ready to overcome. We also looked at the emotional intelligence of 44 students (group 2) drawing on Bar-On’s model which focuses on the harmony of intrapsychic and interpsychic skills. After comparing the two areas we could identify relations between the self- reflective description of communication and empathy, self-esteem, adaptability and handling stress and emotions. There are also links with age-related characteristics, and it points at the importance of learning through life experience while becoming an effective consultant.

Author Biographies

Anikó Makkos, Apáczai Csere János Faculty, University of Győr, Department of International Studies and Communication

makkos.aniko@sze.hu
Ágota Fehér, Apáczai Csere János Faculty, University of Győr, Department of Teacher Education

assistant lecturer
feher.agota@sze.hu
Anikó Benyák, Apáczai Csere János Faculty, University of Győr, Department of Teacher Education

associate professor
benyak.aniko@sze.hu

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